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Articles

Terms & Conditions

To ensure the highest quality service and the comfort of all clients, we ask that all guests understand and adhere to our guidelines outlined below. By booking and appointment or using BUDDHA SPA facilities or services you agree to comply with these policies-

APPOINTMENT RESERVATIONS
Advanced booking prior to your arrival is necessary to secure your preferred date and time of treatment. We're committed to offering all our clients a reliable timetable so please check in 15 minutes prior to your scheduled appointment to allow you time to change and put your personal effects in your own private treatment room. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. If this is your first spa experience please reserve 5 minutes more to fill out the client intake form and start relaxing the moment you arrive.

CHOOSING TREATMENTS
Our Management team will be happy to assist to ensure you choose treatments specifically suited to your special needs. All our treatments are modular and can be combined.

PAYMENTS
Payment in full is required before, or on the day of your appointment before your therapy starts. We accept cash, Visa, MasterCard and American Express.

PRE-TREATMENT PREPARATION
Please arrive at your appointment with clean skin. We will provide refresher towels for you to use to freshen up with in private prior to your treatment. Your therapist will use warm towels to cleanse your hands, feet and body before any massage and spa body treatments. Shaving is not recommended prior to any body exfoliation or hair removal service. However, we recommend that men shave the morning of their scheduled facial.

TREATMENT CONSULTATION
To ensure we meet your personal wellness needs and deliver all services to their fullest, all treatments include pre-treatment consultation and post-treatment ‘recovery’ time in addition to the treatment length promoted. For example, a 60 minute massage will be booked in a 75 minute timeslot.

COMFORT
This is your time, and you should delight in the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure, room fragrance, conversation level or the volume of the music, please notify us of any discomforts or preferences.

PERSONAL BELONGINGS
Please leave jewellery and valuables at home where possible. Your handbag and personal belongings will be with you in your treatment room at all times. BUDDHA SPA will not be responsible in any way for loss of any personal belongings on the premises.

CLOTHING
Maintaining your sense of dignity and comfort is of the utmost importance to us and our fully qualified therapists are trained to respect your comfort and privacy. During all treatments, the body is fully draped, except for the area being worked on. Your therapist will advise what should be worn during your treatment. Disposable undergarments are provided, or feel free to bring and wear your own underwear or bathing suit.

MOBILE ETIQUETTE
The use of mobiles, pagers and laptops is permitted in the Recetion area, however for the comfort and consideration of other guests please keep phone conversations to a minimum and at a low volume. The spa waiting and treatment rooms are quiet spaces. We ask that you please turn off all mobiles and pagers for all spa and wellness treatments in these areas.

THERAPIST REQUESTS
We will always try our best to accommodate your preferences for specific therapists, or male or female therapists, however in order to provide you the widest range of appointment availability, we regret that this may not always be possible. Please keep in mind that our therapists are professionally and extensively trained in all treatments and are well-trained in draping techniques to provide you with the utmost comfort during your visit.

GRATUITIES
Gratuities or tips are not included in the services and are completely up to the guest’s discretion. Please inform our reception if you wish to leave any gratuity.

HEALTH
Prior to any treatment, please use our consultation forms to disclose to BUDDHA SPA your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during your services you experience discomfort, please alert your therapist immediately.

PREGNANCY
Whilst there are a few services that should be avoided during pregnancy, but there are many beneficial treatments that can be enjoyed. Please notify our reception if you are pregnant when you make your appointments in order to discuss treatment options and contraindications for your stage of pregnancy.

CODE OF CONDUCT
Sexual advances, comments or innuendoes toward our staff will result in immediate termination of treatments and the client will be liable for full payment to services.

MEDICAL CONDITIONS
BUDDHA SPA is not a medical centre and therefore we will not offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition. Any information provided by BUDDHA SPA, including by its employees or agents, cannot be construed as a substitute for professional medical advice. BUDDHA SPA can refuse you treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients.

AGE REQUIREMENTS AND CHILDREN
The minimum age requirement to visit BUDDHA SPA and take it’s services is 18. Minors 16 years and over may be accommodated ONLY if accompanied by an adult. Please note that for the comfort of other guests and for safety, we are absolutely unable to accommodate babies and any children below the age of 16 and we do not provide any child care facilities. Unfortunately, if you arrive with children under 16 years of age, your appointment will be cancelled.

ANIMALS
We do love pets, but health regulations do not permit animals to be brought into the BUDDHA SPA premises.

COMPLAINTS AND COMPLIMENTS
We are passionate about achieving the kind of service we like to receive ourselves as customers. That’s why we value your input and feel extremely grateful when you’ve taken the time to share your views. If you have had a great experience let us know and we will pass this onto our staff. If you haven’t had a great experience please let us know too so that we can ensure we are improving and continuing to do things better. Your comments on the BUDDHA SPA experience will be discussed with our management team as we continue to develop and improve our products and services.